Refund Policy

Thank you for choosing our platform! We aim to provide high-quality AI generative agent services. This Refund Policy explains when and how you can request a refund for purchases.

1. Credit & Subscription Billing Model

Our service utilizes credit balances and subscription plans:

• You purchase credit packages or subscriptions that grant credits to your account.
• Credits are deducted from your balance only when you initiate AI generation or processing tasks.
• System failures during generation automatically refund the deducted credits back to your balance.

2. Eligibility for Refunds

We offer refunds under the following specific conditions:

• Unconsumed Credits: You are eligible for a full refund on your credit package purchase within 14 days of the purchase date, provided that no credits from that package have been used.
• Billing Errors: If you were charged incorrectly or duplicate charges occurred, please contact us immediately for a correction and refund of the excess amount.
• Service Outage: Prolonged unscheduled downtime preventing access to paid services.

3. Non-Refundable Circumstances

Refunds will not be granted in the following scenarios:

• Consumed Credits: Once credits have been spent on completing AI generations or computational jobs, that usage is non-refundable. Because AI generation directly consumes real-time GPU resources, compute expenses cannot be recovered once tasks execute.
• Bonus or Promotional Credits: Any promotional credits or sign-up rewards are completely non-refundable and hold no monetary value.
• Subjective Satisfaction: Because generative AI produces creative interpretations from user prompts, subjective dissatisfaction with aesthetic or creative output is not eligible for refund. We recommend utilizing trial credits before making larger purchases.
• Violation of Terms: If an account is suspended or banned due to violations of our Acceptable Use Policy or Terms of Service, remaining balances are forfeited.

4. Failed Generations

If a technical error or unexpected system termination occurs during AI generation:

• The system automatically refunds the consumed credits directly back to your balance.
• If an automatic credit return failed to register, please reach out via our support ticket system.

5. How to Request a Refund

To request a refund for eligible unconsumed purchases, please submit a ticket via our support system or contact our support channels with your account email and transaction ID.

We process eligible refund requests within 3 to 5 business days. Once approved, funds return to your original payment method.